Client projects on time
Definition:
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.
Calculation:
(Projects on schedule / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.
Calculation:
(Projects on schedule / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
