Client projects on time

Definition:
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.

Calculation:
(Projects on schedule / total running projects) x 100

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Retention of customers/minimize negative comment in the marketplace

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