Customer satisfaction of top 10% of customers
Definition:
Average customer satisfaction specific for the top 10% of customers. Top 10 needs to be defined (eg. sales, profit)
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
Average customer satisfaction specific for the top 10% of customers. Top 10 needs to be defined (eg. sales, profit)
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
