Quality Service Guarantees issued (refund for poor service)

Definition:
Number of guarantee issues resulting in refund for poor service

Calculation:
Sum of issues

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Lower Is Better

Strategic objective:
Increase profitability

Rate this post to help others!

Average rating 0 / 5. Vote count: 0

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?

Leave a Reply

Your email address will not be published. Required fields are marked *