Waiting time

The average time a client has to wait for its call to be answered by an employee. It is important to determine goals

Sum of the waiting time of all calls in the defined period / number of calls in that period

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Lower Is Better

Strategic objective:
Minimize negative comment in the marketplace

Rate this post to help others!

Average rating 0 / 5. Vote count: 0

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?

Leave a Reply

Your email address will not be published. Required fields are marked *