Category Archives: Internal
Number of applicants for employment
Definition:
The number of people that shows to be interested in a job at the organization. Interest has to be predefined: does it mean the number of completely filled in application forms, or information requests about working at the company?
Calculation:
Sum of applicants
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Desirable place to work
The number of people that shows to be interested in a job at the organization. Interest has to be predefined: does it mean the number of completely filled in application forms, or information requests about working at the company?
Calculation:
Sum of applicants
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Desirable place to work
Applicants hired
Definition:
Conversion rate: number of applicants that will be hired. The rate to which people that show their interest in a job at the organization (e.g. by filling in an application form) pass their tests or interview and will be hired.
Calculation:
(Number of hired people / Number of applicants) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Skilled and experienced workforce
Conversion rate: number of applicants that will be hired. The rate to which people that show their interest in a job at the organization (e.g. by filling in an application form) pass their tests or interview and will be hired.
Calculation:
(Number of hired people / Number of applicants) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Skilled and experienced workforce
Flexible working hours
Definition:
Percentage of staff working flexible hours: not within a fixed time frame.
Calculation:
(Staff with flexible hours / total number of staff) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Percentage of staff working flexible hours: not within a fixed time frame.
Calculation:
(Staff with flexible hours / total number of staff) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Direct working hours
Definition:
The percentage of working hours that have been spend on labour. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.
Calculation:
(Number of working hours that have been spend on direct labour / Number of potential workin hours) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
The percentage of working hours that have been spend on labour. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.
Calculation:
(Number of working hours that have been spend on direct labour / Number of potential workin hours) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Square Feet of Selling Space
Definition:
Total square footage of selling space. This does not include backrooms, offices or storage areas. It usually includes fitting rooms, where applicable.
Calculation:
Sum of (predefined what kind of) footage
This KPI is measured as: Surface Area (e.g. M2)
Interpretation of results: Depends On The Goals
Strategic objective:
Profitability; Customer Satisfaction
Total square footage of selling space. This does not include backrooms, offices or storage areas. It usually includes fitting rooms, where applicable.
Calculation:
Sum of (predefined what kind of) footage
This KPI is measured as: Surface Area (e.g. M2)
Interpretation of results: Depends On The Goals
Strategic objective:
Profitability; Customer Satisfaction
Employee turnover
Definition:
Extent to which employees leave the organization. Employee turnover indicates the level of satisfaction and motivation and the market position of the organization.
Calculation:
Number of employees that left the organization / Total number of employees
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders; Rentention of employees
Extent to which employees leave the organization. Employee turnover indicates the level of satisfaction and motivation and the market position of the organization.
Calculation:
Number of employees that left the organization / Total number of employees
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders; Rentention of employees
Website Success Rate
Definition:
The number of hits that lead to staying visitors. WSR.
Calculation:
The number of hits that lead to staying visitors WSR = No. of Hits * Bounce Rate
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase sales
The number of hits that lead to staying visitors. WSR.
Calculation:
The number of hits that lead to staying visitors WSR = No. of Hits * Bounce Rate
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase sales
KPIs by Balanced Scorecard dimension
All KPIs at KPI-Start.com are categorized to the four dimensions of the Balanced Scorecard (BSC) by Kaplan & Norton (1992). This model is shown below.
