Indirect working hours

The percentage of working hours that have not been spend on labour. This can be caused by sickness, but also courses and other activities. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.

(Number of working hours that have not been spend on direct labour / Number of potential workin hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

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