Category Archives: Internal

Percentage of recycled material used as raw material input

Definition:
Percentage of material used within the production process as raw material that originally is waste from another process or used products.

Calculation:
(recycled material / all used material) x 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Reducing environmental impact; cost effectiveness

Volunteer recruitment

Definition:
Number of volunteers that was recruited during a certain period

Calculation:
Number of recruited volunteers

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Recruitment rating

Definition:
The score of the recruitment department, given by new employees and/or other applicants.

Calculation:
Average of the scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Satisfaction with a balanced working and nonworking life

Definition:
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.

Calculation:
Average of scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Days working overseas on jobs

Definition:
Number of days working overseas on jobs

Calculation:
Sum of working days overseas

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Number of recognition events to staff

Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.

Calculation:
Amount of recognition events

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Number of potential recruits that come from employee referrals

Definition:
number of potential employees that have been guided to an application by a current employee. This can be a measure of happy employees and the quality of recruits can be higher.

Calculation:
Sum of the potential employees from employee referrals.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Length of service of staff who have left

Definition:
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.

Calculation:
Average employment duration of leaving employees

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Indirect working hours

Definition:
The percentage of working hours that have not been spend on labour. This can be caused by sickness, but also courses and other activities. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.

Calculation:
(Number of working hours that have not been spend on direct labour / Number of potential workin hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee complaint resolution timelines and effectiveness

Definition:
Rate of employee complaints that has been solved on time and with a good result (confirmed by the employee)

Calculation:
(Complaints solved on time and effective / Total complaints) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders