Category Archives: Business Process
Satisfaction with a balanced working and nonworking life
Definition:
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Days working overseas on jobs
Definition:
Number of days working overseas on jobs
Calculation:
Sum of working days overseas
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Number of days working overseas on jobs
Calculation:
Sum of working days overseas
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Number of recognition events to staff
Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.
Calculation:
Amount of recognition events
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.
Calculation:
Amount of recognition events
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Number of potential recruits that come from employee referrals
Definition:
number of potential employees that have been guided to an application by a current employee. This can be a measure of happy employees and the quality of recruits can be higher.
Calculation:
Sum of the potential employees from employee referrals.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
number of potential employees that have been guided to an application by a current employee. This can be a measure of happy employees and the quality of recruits can be higher.
Calculation:
Sum of the potential employees from employee referrals.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Length of service of staff who have left
Definition:
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.
Calculation:
Average employment duration of leaving employees
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.
Calculation:
Average employment duration of leaving employees
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Indirect working hours
Definition:
The percentage of working hours that have not been spend on labour. This can be caused by sickness, but also courses and other activities. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.
Calculation:
(Number of working hours that have not been spend on direct labour / Number of potential workin hours) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
The percentage of working hours that have not been spend on labour. This can be caused by sickness, but also courses and other activities. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.
Calculation:
(Number of working hours that have not been spend on direct labour / Number of potential workin hours) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Employee complaint resolution timelines and effectiveness
Definition:
Rate of employee complaints that has been solved on time and with a good result (confirmed by the employee)
Calculation:
(Complaints solved on time and effective / Total complaints) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Rate of employee complaints that has been solved on time and with a good result (confirmed by the employee)
Calculation:
(Complaints solved on time and effective / Total complaints) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Employee satisfaction
Definition:
The extent to which employees are satisfied of not. This can be measured by a survey, for example, on several scales and in several ways.
Calculation:
Average score of the employee satisfaction.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
The extent to which employees are satisfied of not. This can be measured by a survey, for example, on several scales and in several ways.
Calculation:
Average score of the employee satisfaction.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Empowerment index
Definition:
Percentage of staff and managers who say in surveys that they are empowered. Empowerd means authority or power given to someone to do something.
Calculation:
(Empowered employees / total number of employees) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Percentage of staff and managers who say in surveys that they are empowered. Empowerd means authority or power given to someone to do something.
Calculation:
(Empowered employees / total number of employees) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Happy employees make happy customers, which make happy shareholders
