Category Archives: Human Resource Management

Recruitment rating

Definition:
The score of the recruitment department, given by new employees and/or other applicants.

Calculation:
Average of the scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Satisfaction with a balanced working and nonworking life

Definition:
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.

Calculation:
Average of scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Number of recognition events to staff

Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.

Calculation:
Amount of recognition events

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Number of potential recruits that come from employee referrals

Definition:
number of potential employees that have been guided to an application by a current employee. This can be a measure of happy employees and the quality of recruits can be higher.

Calculation:
Sum of the potential employees from employee referrals.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Length of service of staff who have left

Definition:
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.

Calculation:
Average employment duration of leaving employees

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee satisfaction

Definition:
The extent to which employees are satisfied of not. This can be measured by a survey, for example, on several scales and in several ways.

Calculation:
Average score of the employee satisfaction.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Empowerment index

Definition:
Percentage of staff and managers who say in surveys that they are empowered. Empowerd means authority or power given to someone to do something.

Calculation:
(Empowered employees / total number of employees) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Indirect working hours

Definition:
The percentage of working hours that have not been spend on labour. This can be caused by sickness, but also courses and other activities. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.

Calculation:
(Number of working hours that have not been spend on direct labour / Number of potential workin hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee complaint resolution timelines and effectiveness

Definition:
Rate of employee complaints that has been solved on time and with a good result (confirmed by the employee)

Calculation:
(Complaints solved on time and effective / Total complaints) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Staff turnover

Definition:
Turnover of staff, depending on the predefined type of turnover: resignations, end of contract, temporary staff, terminations, etc.

Calculation:
Sum of turnover per type

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders