Category Archives: Business Process

Percentage of invoices processed within a certain period

Definition:
Part of all the invoices that have been processed within a predefined period. This figure can be relevant for managing the creditors ledger.

Calculation:
(Invoices processed in the defined period / total number of invoices) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations; good relationship with creditors

Volunteer retention rate

Definition:
Percentage of volunteers that stay for a predefined period or longer

Calculation:
(Volunteers that stay for at least the predefined period / total number of volunteers) x 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Emissions from production into the environment

Definition:
Amount of emission into the environment from production. The emission type has to be predefined, e.g. CO2 or other waste from the production process.

Calculation:
Sum of emission

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Lower Is Better

Strategic objective:
Reducing environmental impact

Energy consumed per unit

Definition:
The amount of energy that has been used to produce a single unit. The lower the amount of energy, the lower the production price and the lower the environmental impact

Calculation:
Amount of energy (e.g. KwH)

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Lower Is Better

Strategic objective:
Reducing environmental impact; cost effectiveness

Percentage of recycled material used as raw material input

Definition:
Percentage of material used within the production process as raw material that originally is waste from another process or used products.

Calculation:
(recycled material / all used material) x 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Reducing environmental impact; cost effectiveness

Volunteer recruitment

Definition:
Number of volunteers that was recruited during a certain period

Calculation:
Number of recruited volunteers

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Recruitment rating

Definition:
The score of the recruitment department, given by new employees and/or other applicants.

Calculation:
Average of the scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Satisfaction with a balanced working and nonworking life

Definition:
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.

Calculation:
Average of scores

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations

Days working overseas on jobs

Definition:
Number of days working overseas on jobs

Calculation:
Sum of working days overseas

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Number of recognition events to staff

Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.

Calculation:
Amount of recognition events

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders