Category Archives: Business Process
Percentage of invoices processed within a certain period
Definition:
Part of all the invoices that have been processed within a predefined period. This figure can be relevant for managing the creditors ledger.
Calculation:
(Invoices processed in the defined period / total number of invoices) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations; good relationship with creditors
Part of all the invoices that have been processed within a predefined period. This figure can be relevant for managing the creditors ledger.
Calculation:
(Invoices processed in the defined period / total number of invoices) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations; good relationship with creditors
Volunteer retention rate
Definition:
Percentage of volunteers that stay for a predefined period or longer
Calculation:
(Volunteers that stay for at least the predefined period / total number of volunteers) x 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Percentage of volunteers that stay for a predefined period or longer
Calculation:
(Volunteers that stay for at least the predefined period / total number of volunteers) x 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Energy consumed per unit
Definition:
The amount of energy that has been used to produce a single unit. The lower the amount of energy, the lower the production price and the lower the environmental impact
Calculation:
Amount of energy (e.g. KwH)
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Reducing environmental impact; cost effectiveness
The amount of energy that has been used to produce a single unit. The lower the amount of energy, the lower the production price and the lower the environmental impact
Calculation:
Amount of energy (e.g. KwH)
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Reducing environmental impact; cost effectiveness
Percentage of recycled material used as raw material input
Definition:
Percentage of material used within the production process as raw material that originally is waste from another process or used products.
Calculation:
(recycled material / all used material) x 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Reducing environmental impact; cost effectiveness
Percentage of material used within the production process as raw material that originally is waste from another process or used products.
Calculation:
(recycled material / all used material) x 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Reducing environmental impact; cost effectiveness
Volunteer recruitment
Definition:
Number of volunteers that was recruited during a certain period
Calculation:
Number of recruited volunteers
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Number of volunteers that was recruited during a certain period
Calculation:
Number of recruited volunteers
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Satisfaction with a balanced working and nonworking life
Definition:
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Measure of the satisfaction of employees with the work-life balance. Can be measured by staff surveys.
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Days working overseas on jobs
Definition:
Number of days working overseas on jobs
Calculation:
Sum of working days overseas
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Number of days working overseas on jobs
Calculation:
Sum of working days overseas
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
Number of recognition events to staff
Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.
Calculation:
Amount of recognition events
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.
Calculation:
Amount of recognition events
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Depends On The Goals
Strategic objective:
Happy employees make happy customers, which make happy shareholders
