Category Archives: Industries

Number of in-house training courses

Definition:
Percentage of courses that have been given inside the organization. This can be the own academy of the organization or an external training institute that gives inhouse trainings.

Calculation:
(Number of in house training courses / total training courses) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce, cost effectiveness

Number of internal promotions

Definition:
Number of promotions that have been grant to current employees. This figure can be important in the employee development policy.

Calculation:
(Number of promoted employess for open job positions / total filled job positions) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Skilled and experienced workforce

Number of training hours

Definition:
Number of hours that employees have spend to educative activities: training and courses.

Calculation:
(Training hours / total number of hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce; customer satisfaction

Managers who have had performance management training

Definition:
Percentage of managers who had courses about performance management. Relevant if the organization is planning to implement or is using performance management instruments.

Calculation:
(Managers who had courses on performance management / total number of managers) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce

Motivation index

Definition:
Index of the motivation of the employees. Based on responses from a section in the employee survey. 100% means all employees are motivated.

Calculation:
(Motivated employees / total number of employees) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations; employee satisfaction

Work experience MT

Definition:
Number of cumulative relevant work experience (years) in current management team (MT). Really important to define 'relevant' in a proper way!

Calculation:
Sum of relevant working years

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Skilled and experienced workforce

Average employee years of service with company

Definition:
The average number of years employees are working for the organization.

Calculation:
Total number of years in service / total number of employees

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Desirable place to work

Employees with delegated spending authority

Definition:
Number of employees autorized to sign contracts of a certain amount of money. A higher number means higher empowerment, higher skilled and experienced employees, but can also mean higher risk.

Calculation:
Sum of employees autorized

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce

Investment in new product support and training

Definition:
Amount of money that has been invested to increase the quality of product support.

Calculation:
Sum of investment in product support

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce

Number of full time temporary employees for a longer time

Definition:
Number of contractors connected to the organization for more than a predefined number of months. This can be interesting for cost effectiveness, continuity, etc. Might be interesting to hire an internal employee when a temporary employee is working on the job for a long time.

Calculation:
(Number of interim employees for a predefined long period / total number of employees) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Skilled and experienced workforce; cost effectiveness