Category Archives: All Private Industries
Percentage of invoices processed within a certain period
Definition:
Part of all the invoices that have been processed within a predefined period. This figure can be relevant for managing the creditors ledger.
Calculation:
(Invoices processed in the defined period / total number of invoices) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations; good relationship with creditors
Part of all the invoices that have been processed within a predefined period. This figure can be relevant for managing the creditors ledger.
Calculation:
(Invoices processed in the defined period / total number of invoices) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations; good relationship with creditors
Average age of company patents
Definition:
The age of patents from the company. A higher average age means that the organization was less innovative in the recent history since there are more old than new patents.
Calculation:
Average of patent ages
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Lower Is Better
Strategic objective:
Innovation
The age of patents from the company. A higher average age means that the organization was less innovative in the recent history since there are more old than new patents.
Calculation:
Average of patent ages
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Lower Is Better
Strategic objective:
Innovation
Time elapsed since repeat business with category A customers (top 20% or top 10% customers)
Definition:
The time between two deals with Category A customers, which must be predefined. Normally this should be as low as possible, on the other hand: one large order can be more interesting than a lot of small orders…
Calculation:
Time of last order - time of the order before.
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Increase profitability
The time between two deals with Category A customers, which must be predefined. Normally this should be as low as possible, on the other hand: one large order can be more interesting than a lot of small orders…
Calculation:
Time of last order - time of the order before.
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Depends On The Goals
Strategic objective:
Increase profitability
Conversion rate of proposals
Definition:
Conversion rate of proposals: rate of the number of proposals that is really converted into sales.
Calculation:
Number of proposal, number of transactions
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
Conversion rate of proposals: rate of the number of proposals that is really converted into sales.
Calculation:
Number of proposal, number of transactions
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
Service expenses
Definition:
Costs of services that has been given to a certain customer or a section of customers.
Calculation:
Sum of specified costs
This KPI is measured as: Financial Value (e.g. €, $)
Interpretation of results: Lower Is Better
Strategic objective:
Efficient operations
Costs of services that has been given to a certain customer or a section of customers.
Calculation:
Sum of specified costs
This KPI is measured as: Financial Value (e.g. €, $)
Interpretation of results: Lower Is Better
Strategic objective:
Efficient operations
Orders canceled
Definition:
Number of orders that have been canceled. These cancellations can be categorized by predifined reasons
Calculation:
Sum of orders canceled
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Long-term
Number of orders that have been canceled. These cancellations can be categorized by predifined reasons
Calculation:
Sum of orders canceled
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Long-term
Quality problems
Definition:
Quality problems detected during product audits in the field
Calculation:
sum of quality problems
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Long-term relationship with profitable customers
Quality problems detected during product audits in the field
Calculation:
sum of quality problems
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Long-term relationship with profitable customers
Customer satisfaction of top 10% of customers
Definition:
Average customer satisfaction specific for the top 10% of customers. Top 10 needs to be defined (eg. sales, profit)
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
Average customer satisfaction specific for the top 10% of customers. Top 10 needs to be defined (eg. sales, profit)
Calculation:
Average of scores
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Increase profitability
Order shipment in full on time
Definition:
Percentage of orders shipped, which are complete and on time (delivery in full on time), compared tot total orders shipped.
Calculation:
(Orders shipped complete on time / total orders shipped) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Percentage of orders shipped, which are complete and on time (delivery in full on time), compared tot total orders shipped.
Calculation:
(Orders shipped complete on time / total orders shipped) * 100%
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Order frequency
Definition:
Number of orders coming in per period (day/week/year).
Calculation:
Number of orders / period.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
Number of orders coming in per period (day/week/year).
Calculation:
Number of orders / period.
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Higher Is Better
Strategic objective:
Efficient operations
