Category Archives: Service
Projects within budget
Definition:
Percentage actual client projects within budget (cost versus budget). This KPI is more informative when the project phase is taken into consideration.
Calculation:
(Projects within budget / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Percentage actual client projects within budget (cost versus budget). This KPI is more informative when the project phase is taken into consideration.
Calculation:
(Projects within budget / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Client projects on time
Definition:
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.
Calculation:
(Projects on schedule / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.
Calculation:
(Projects on schedule / total running projects) x 100
This KPI is measured as: Percentage (%)
Interpretation of results: Higher Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
