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After sales

Procurement revenue - 17 January 2022
Investment in new product support and training - 1 December 2020
Quality Assurance failure time - 18 September 2020
Service requests outstanding - 15 September 2020
Number of defect goods on installation - 28 August 2020

All industries

Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Average employee years of service with company - 1 December 2020
Employees with delegated spending authority - 1 December 2020
Investment in new product support and training - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Percentage of hours spent on R&D - 20 November 2020
Percentage of employees below certain age - 20 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Days working overseas on jobs - 25 October 2020
Number of recognition events to staff - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Community/environmental satisfaction index - 23 October 2020
Attendance numbers for social club functions - 18 October 2020
Staff turnover - 18 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Complaints not resolved on first call - 23 September 2020
Key customer satisfaction - 23 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Employee turnover - 16 August 2020
Brand image - 26 July 2020
KPIs by industry - 1 June 2020

All Private Industries

Percentage of invoices processed within a certain period - 20 November 2020
Average age of company patents - 20 November 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Orders canceled - 19 September 2020
Quality problems - 19 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Conversion rate of proposals - 19 September 2020
Service expenses - 19 September 2020
Order shipment in full on time - 18 September 2020
Order frequency - 16 September 2020
Service requests outstanding - 15 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of customer referrals - 28 August 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Customers lost - 18 August 2020
Customer loyalty index - 18 August 2020
Customer acquisition rate - 18 August 2020
Cost of quality correction - 18 August 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Return on Investment - 16 August 2020
Average time to resolve complaints - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
Revenue - 10 July 2020
KPIs by industry - 1 June 2020

Articles

Less is more - 9 July 2020
Make your KPIs SMART! - 1 July 2020
Common pitfalls in measuring with KPIs - 24 June 2020
What is a KPI? - 22 June 2020
The start of KPI Start - 21 June 2020

Balanced Scorecard

Procurement revenue - 17 January 2022
Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Average employee years of service with company - 1 December 2020
Employees with delegated spending authority - 1 December 2020
Investment in new product support and training - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Percentage of waste generated - 20 November 2020
Percentage of waste recycled - 20 November 2020
Water consumption per production unit - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Percentage of invoices processed within a certain period - 20 November 2020
Average age of company patents - 20 November 2020
Percentage of hours spent on R&D - 20 November 2020
Percentage of employees below certain age - 20 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Volunteer retention rate - 2 November 2020
Emissions from production into the environment - 2 November 2020
Energy consumed per unit - 2 November 2020
Volunteer recruitment - 2 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Days working overseas on jobs - 25 October 2020
Number of recognition events to staff - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Community/environmental satisfaction index - 23 October 2020
Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Attendance numbers for social club functions - 18 October 2020
Staff turnover - 18 October 2020
Projects within budget - 1 October 2020
Client projects on time - 1 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Key customer satisfaction - 23 September 2020
Complaints not resolved on first call - 23 September 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Orders canceled - 19 September 2020
Quality problems - 19 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Conversion rate of proposals - 19 September 2020
Service expenses - 19 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Order shipment in full on time - 18 September 2020
Quality Assurance failure time - 18 September 2020
Order frequency - 16 September 2020
Service requests outstanding - 15 September 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Number of customer referrals - 28 August 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Number of defect goods on installation - 28 August 2020
Customers lost - 18 August 2020
Customer loyalty index - 18 August 2020
Customer acquisition rate - 18 August 2020
Cost of quality correction - 18 August 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Number of backlinks - 16 August 2020
Square Feet of Selling Space - 16 August 2020
Return on Investment - 16 August 2020
Employee turnover - 16 August 2020
Average time to resolve complaints - 26 July 2020
Brand image - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
Revenue - 10 July 2020
KPIs by Balanced Scorecard dimension - 1 June 2020

Banking & finance

KPIs by industry - 1 June 2020

Business Process

Procurement revenue - 17 January 2022
Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Employees with delegated spending authority - 1 December 2020
Investment in new product support and training - 1 December 2020
Average employee years of service with company - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Percentage of hours spent on R&D - 20 November 2020
Percentage of waste generated - 20 November 2020
Percentage of invoices processed within a certain period - 20 November 2020
Percentage of waste recycled - 20 November 2020
Water consumption per production unit - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Percentage of employees below certain age - 20 November 2020
Average age of company patents - 20 November 2020
Energy consumed per unit - 2 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Volunteer retention rate - 2 November 2020
Emissions from production into the environment - 2 November 2020
Volunteer recruitment - 2 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Days working overseas on jobs - 25 October 2020
Number of recognition events to staff - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Community/environmental satisfaction index - 23 October 2020
Staff turnover - 18 October 2020
Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Attendance numbers for social club functions - 18 October 2020
Projects within budget - 1 October 2020
Client projects on time - 1 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Complaints not resolved on first call - 23 September 2020
Key customer satisfaction - 23 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Quality problems - 19 September 2020
Service expenses - 19 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Orders canceled - 19 September 2020
Conversion rate of proposals - 19 September 2020
Order shipment in full on time - 18 September 2020
Quality Assurance failure time - 18 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Order frequency - 16 September 2020
Service requests outstanding - 15 September 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Number of customer referrals - 28 August 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Number of defect goods on installation - 28 August 2020
Customers lost - 18 August 2020
Customer loyalty index - 18 August 2020
Customer acquisition rate - 18 August 2020
Cost of quality correction - 18 August 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Number of backlinks - 16 August 2020
Square Feet of Selling Space - 16 August 2020
Return on Investment - 16 August 2020
Employee turnover - 16 August 2020
Average time to resolve complaints - 26 July 2020
Brand image - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
Revenue - 10 July 2020
KPIs by Business Process - 1 June 2020

Charity

Volunteer retention rate - 2 November 2020
Volunteer recruitment - 2 November 2020

Constrution

KPIs by industry - 1 June 2020

Consumer electronics

KPIs by industry - 1 June 2020

Customer

Procurement revenue - 17 January 2022
Community/environmental satisfaction index - 23 October 2020
Projects within budget - 1 October 2020
Client projects on time - 1 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Complaints not resolved on first call - 23 September 2020
Key customer satisfaction - 23 September 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Quality problems - 19 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Conversion rate of proposals - 19 September 2020
Service expenses - 19 September 2020
Orders canceled - 19 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Order shipment in full on time - 18 September 2020
Quality Assurance failure time - 18 September 2020
Order frequency - 16 September 2020
Service requests outstanding - 15 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Number of customer referrals - 28 August 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Number of defect goods on installation - 28 August 2020
Customers lost - 18 August 2020
Customer loyalty index - 18 August 2020
Customer acquisition rate - 18 August 2020
Cost of quality correction - 18 August 2020
Number of backlinks - 16 August 2020
Average time to resolve complaints - 26 July 2020
Brand image - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
KPIs by Balanced Scorecard dimension - 1 June 2020

Distribution & freight

KPIs by industry - 1 June 2020

E-commerce

Number of backlinks - 16 August 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
KPIs by industry - 1 June 2020

Finance & Control

Employees with delegated spending authority - 1 December 2020
Percentage of invoices processed within a certain period - 20 November 2020
Return on Investment - 16 August 2020
KPIs by Business Process - 1 June 2020

Financial

Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Return on Investment - 16 August 2020
Revenue - 10 July 2020
KPIs by Balanced Scorecard dimension - 1 June 2020

Healthcare

KPIs by industry - 1 June 2020

Housing

KPIs by industry - 1 June 2020

Human Resource Management

Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Average employee years of service with company - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Percentage of employees below certain age - 20 November 2020
Volunteer retention rate - 2 November 2020
Volunteer recruitment - 2 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Number of recognition events to staff - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Staff turnover - 18 October 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Employee turnover - 16 August 2020
KPIs by Business Process - 1 June 2020

Industries

Procurement revenue - 17 January 2022
Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Average employee years of service with company - 1 December 2020
Employees with delegated spending authority - 1 December 2020
Investment in new product support and training - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Water consumption per production unit - 20 November 2020
Average age of company patents - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Percentage of hours spent on R&D - 20 November 2020
Percentage of employees below certain age - 20 November 2020
Percentage of waste generated - 20 November 2020
Percentage of waste recycled - 20 November 2020
Percentage of invoices processed within a certain period - 20 November 2020
Volunteer retention rate - 2 November 2020
Emissions from production into the environment - 2 November 2020
Energy consumed per unit - 2 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Volunteer recruitment - 2 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Days working overseas on jobs - 25 October 2020
Number of recognition events to staff - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Community/environmental satisfaction index - 23 October 2020
Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Attendance numbers for social club functions - 18 October 2020
Staff turnover - 18 October 2020
Projects within budget - 1 October 2020
Client projects on time - 1 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Key customer satisfaction - 23 September 2020
Complaints not resolved on first call - 23 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Orders canceled - 19 September 2020
Quality problems - 19 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Conversion rate of proposals - 19 September 2020
Service expenses - 19 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Quality Assurance failure time - 18 September 2020
Order shipment in full on time - 18 September 2020
Order frequency - 16 September 2020
Service requests outstanding - 15 September 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Number of customer referrals - 28 August 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Number of defect goods on installation - 28 August 2020
Customers lost - 18 August 2020
Customer loyalty index - 18 August 2020
Customer acquisition rate - 18 August 2020
Cost of quality correction - 18 August 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Number of backlinks - 16 August 2020
Square Feet of Selling Space - 16 August 2020
Return on Investment - 16 August 2020
Employee turnover - 16 August 2020
Average time to resolve complaints - 26 July 2020
Brand image - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
Revenue - 10 July 2020
KPIs by industry - 1 June 2020

Information Technology

KPIs by industry - 1 June 2020

Insurance

KPIs by industry - 1 June 2020

Internal

Percentage of hours spent on R&D - 20 November 2020
Percentage of waste generated - 20 November 2020
Percentage of waste recycled - 20 November 2020
Water consumption per production unit - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Percentage of invoices processed within a certain period - 20 November 2020
Average age of company patents - 20 November 2020
Volunteer retention rate - 2 November 2020
Emissions from production into the environment - 2 November 2020
Energy consumed per unit - 2 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Volunteer recruitment - 2 November 2020
Recruitment rating - 25 October 2020
Satisfaction with a balanced working and nonworking life - 25 October 2020
Number of potential recruits that come from employee referrals - 25 October 2020
Days working overseas on jobs - 25 October 2020
Number of recognition events to staff - 25 October 2020
Length of service of staff who have left - 23 October 2020
Indirect working hours - 23 October 2020
Employee complaint resolution timelines and effectiveness - 23 October 2020
Employee satisfaction - 23 October 2020
Empowerment index - 23 October 2020
Attendance numbers for social club functions - 18 October 2020
Staff turnover - 18 October 2020
Number of applicants for employment - 15 September 2020
Applicants hired - 15 September 2020
Flexible working hours - 15 September 2020
Direct working hours - 15 September 2020
Square Feet of Selling Space - 16 August 2020
Employee turnover - 16 August 2020
Website Success Rate - 17 July 2020
KPIs by Balanced Scorecard dimension - 1 June 2020

Inventory

KPIs by Business Process - 1 June 2020

Learning&Growth

Number of in-house training courses - 1 December 2020
Number of internal promotions - 1 December 2020
Number of training hours - 1 December 2020
Managers who have had performance management training - 1 December 2020
Motivation index - 1 December 2020
Work experience MT - 1 December 2020
Average employee years of service with company - 1 December 2020
Employees with delegated spending authority - 1 December 2020
Investment in new product support and training - 1 December 2020
Number of full time temporary employees for a longer time - 24 November 2020
Exit interviews - 24 November 2020
Percentage of contractors to total staff - 22 November 2020
Percentage of employees below certain age - 20 November 2020
KPIs by Balanced Scorecard dimension - 1 June 2020

Logistics and distribution

Procurement revenue - 17 January 2022
KPIs by industry - 1 June 2020

Manufacturing

Percentage of waste generated - 20 November 2020
Percentage of waste recycled - 20 November 2020
Water consumption per production unit - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Emissions from production into the environment - 2 November 2020
Energy consumed per unit - 2 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Quality Assurance failure time - 18 September 2020
Number of defect goods on installation - 28 August 2020
KPIs by industry - 1 June 2020

Marketing

Community/environmental satisfaction index - 23 October 2020
Complaints not resolved on first call - 23 September 2020
Key customer satisfaction - 23 September 2020
Abandon rate—caller gives up - 21 September 2020
Calls answered first time - 21 September 2020
Waiting time - 21 September 2020
Complaints not resolved within target time - 21 September 2020
Customer satisfaction of top 10% of customers - 19 September 2020
Number of customer referrals - 28 August 2020
Customer loyalty index - 18 August 2020
Return on Marketing Investment (ROMI) - 16 August 2020
Number of backlinks - 16 August 2020
Brand image - 26 July 2020
Website Success Rate - 17 July 2020
Number of unique pages - 14 July 2020
KPIs by Business Process - 1 June 2020

Media

KPIs by industry - 1 June 2020

Motor industry

KPIs by industry - 1 June 2020

Packaging

KPIs by industry - 1 June 2020

Pharmaceuticals

KPIs by industry - 1 June 2020

Procurement

Procurement revenue - 17 January 2022
KPIs by Business Process - 1 June 2020

Production

Percentage of waste generated - 20 November 2020
Percentage of waste recycled - 20 November 2020
Water consumption per production unit - 20 November 2020
Water consumption per sales dollar - 20 November 2020
Percentage of recycled material used as raw material input - 2 November 2020
Emissions from production into the environment - 2 November 2020
Energy consumed per unit - 2 November 2020
Days working overseas on jobs - 25 October 2020
Unit level costs - 18 October 2020
Batch-level costs - 18 October 2020
Product-level costs - 18 October 2020
Projects within budget - 1 October 2020
Client projects on time - 1 October 2020
Late projects by manager - 28 September 2020
Number of variations to contract - 28 September 2020
Quality problems - 19 September 2020
Service expenses - 19 September 2020
Quality Service Guarantees issued (refund for poor service) - 18 September 2020
Cost of quality correction - 18 August 2020
KPIs by Business Process - 1 June 2020

Railways

KPIs by industry - 1 June 2020

Research & Development

Average age of company patents - 20 November 2020
Percentage of hours spent on R&D - 20 November 2020
KPIs by Business Process - 1 June 2020

Retail

Square Feet of Selling Space - 16 August 2020
KPIs by industry - 1 June 2020

Sales

Attendance numbers for social club functions - 18 October 2020
Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
Orders canceled - 19 September 2020
Conversion rate of proposals - 19 September 2020
Order frequency - 16 September 2020
Order entry error rate - 4 September 2020
Visits to top customers - 4 September 2020
Returns - 4 September 2020
Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
Rate of client relationships producing significant net profit - 4 September 2020
Number of proactive visits to top 10% of customers - 4 September 2020
Market share - 28 August 2020
Direct communications - 28 August 2020
Sales taken up by top customers - 28 August 2020
Customers lost - 18 August 2020
Customer acquisition rate - 18 August 2020
Square Feet of Selling Space - 16 August 2020
Average time to resolve complaints - 26 July 2020
Stock outs - 26 July 2020
Average customer size by category - 26 July 2020
Sales team response time - 26 July 2020
Tender success rate - 17 July 2020
Actual delivery date versus promised date - 14 July 2020
Customers with key attributes - 10 July 2020
Top customer revenue - 10 July 2020
Revenue - 10 July 2020
KPIs by Business Process - 1 June 2020

Service

Projects within budget - 1 October 2020
Client projects on time - 1 October 2020

Shipping

KPIs by industry - 1 June 2020

Telecommunications

KPIs by industry - 1 June 2020

Transport

Order shipment in full on time - 18 September 2020
KPIs by Business Process - 1 June 2020

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