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After sales
- Quality Assurance failure time - 18 September 2020
- Service requests outstanding - 15 September 2020
- Number of defect goods on installation - 28 August 2020
All industries
- Attendance numbers for social club functions - 18 October 2020
- Staff turnover - 18 October 2020
- Late projects by manager - 28 September 2020
- Number of variations to contract - 28 September 2020
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Applicants hired - 15 September 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Number of applicants for employment - 15 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Employee turnover - 16 August 2020
- Brand image - 26 July 2020
- KPIs by industry - 1 June 2020
All Private Industries
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Orders canceled - 19 September 2020
- Quality problems - 19 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Service expenses - 19 September 2020
- Order shipment in full on time - 18 September 2020
- Order frequency - 16 September 2020
- Service requests outstanding - 15 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of customer referrals - 28 August 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Customers lost - 18 August 2020
- Customer loyalty index - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Cost of quality correction - 18 August 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Return on Investment - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- Revenue - 10 July 2020
- KPIs by industry - 1 June 2020
Articles
- Less is more - 9 July 2020
- Make your KPIs SMART! - 1 July 2020
- Common pitfalls in measuring with KPIs - 24 June 2020
- What is a KPI? - 22 June 2020
- The start of KPI Start - 21 June 2020
Balanced Scorecard
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Product-level costs - 18 October 2020
- Attendance numbers for social club functions - 18 October 2020
- Staff turnover - 18 October 2020
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
- Late projects by manager - 28 September 2020
- Number of variations to contract - 28 September 2020
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Orders canceled - 19 September 2020
- Quality problems - 19 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Service expenses - 19 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Order shipment in full on time - 18 September 2020
- Quality Assurance failure time - 18 September 2020
- Order frequency - 16 September 2020
- Service requests outstanding - 15 September 2020
- Number of applicants for employment - 15 September 2020
- Applicants hired - 15 September 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Number of customer referrals - 28 August 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Number of defect goods on installation - 28 August 2020
- Customers lost - 18 August 2020
- Customer loyalty index - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Cost of quality correction - 18 August 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Number of backlinks - 16 August 2020
- Square Feet of Selling Space - 16 August 2020
- Return on Investment - 16 August 2020
- Employee turnover - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Brand image - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- Revenue - 10 July 2020
- KPIs by Balanced Scorecard dimension - 1 June 2020
Banking & finance
- KPIs by industry - 1 June 2020
Business Process
- Attendance numbers for social club functions - 18 October 2020
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Product-level costs - 18 October 2020
- Staff turnover - 18 October 2020
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
- Number of variations to contract - 28 September 2020
- Late projects by manager - 28 September 2020
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Quality problems - 19 September 2020
- Orders canceled - 19 September 2020
- Service expenses - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Quality Assurance failure time - 18 September 2020
- Order shipment in full on time - 18 September 2020
- Order frequency - 16 September 2020
- Number of applicants for employment - 15 September 2020
- Applicants hired - 15 September 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Service requests outstanding - 15 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Number of customer referrals - 28 August 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Number of defect goods on installation - 28 August 2020
- Customers lost - 18 August 2020
- Customer loyalty index - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Cost of quality correction - 18 August 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Number of backlinks - 16 August 2020
- Square Feet of Selling Space - 16 August 2020
- Return on Investment - 16 August 2020
- Employee turnover - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Brand image - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- Revenue - 10 July 2020
- KPIs by Business Process - 1 June 2020
Constrution
- KPIs by industry - 1 June 2020
Consumer electronics
- KPIs by industry - 1 June 2020
Customer
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
- Late projects by manager - 28 September 2020
- Number of variations to contract - 28 September 2020
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Orders canceled - 19 September 2020
- Quality problems - 19 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Service expenses - 19 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Order shipment in full on time - 18 September 2020
- Quality Assurance failure time - 18 September 2020
- Order frequency - 16 September 2020
- Service requests outstanding - 15 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Number of customer referrals - 28 August 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Number of defect goods on installation - 28 August 2020
- Customers lost - 18 August 2020
- Customer loyalty index - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Cost of quality correction - 18 August 2020
- Number of backlinks - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Brand image - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- KPIs by Balanced Scorecard dimension - 1 June 2020
Distribution & freight
- KPIs by industry - 1 June 2020
E-commerce
- Number of backlinks - 16 August 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- KPIs by industry - 1 June 2020
Finance & Control
- Return on Investment - 16 August 2020
- KPIs by Business Process - 1 June 2020
Financial
- Product-level costs - 18 October 2020
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Return on Investment - 16 August 2020
- Revenue - 10 July 2020
- KPIs by Balanced Scorecard dimension - 1 June 2020
Healthcare
- KPIs by industry - 1 June 2020
Housing
- KPIs by industry - 1 June 2020
Human Resource Management
- Staff turnover - 18 October 2020
- Number of applicants for employment - 15 September 2020
- Applicants hired - 15 September 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Employee turnover - 16 August 2020
- KPIs by Business Process - 1 June 2020
Industries
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Product-level costs - 18 October 2020
- Attendance numbers for social club functions - 18 October 2020
- Staff turnover - 18 October 2020
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
- Late projects by manager - 28 September 2020
- Number of variations to contract - 28 September 2020
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Orders canceled - 19 September 2020
- Quality problems - 19 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Service expenses - 19 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Order shipment in full on time - 18 September 2020
- Quality Assurance failure time - 18 September 2020
- Order frequency - 16 September 2020
- Number of applicants for employment - 15 September 2020
- Applicants hired - 15 September 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Service requests outstanding - 15 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Number of customer referrals - 28 August 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Number of defect goods on installation - 28 August 2020
- Customers lost - 18 August 2020
- Customer loyalty index - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Cost of quality correction - 18 August 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Number of backlinks - 16 August 2020
- Square Feet of Selling Space - 16 August 2020
- Return on Investment - 16 August 2020
- Employee turnover - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Brand image - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- Revenue - 10 July 2020
- KPIs by industry - 1 June 2020
Information Technology
- KPIs by industry - 1 June 2020
Insurance
- KPIs by industry - 1 June 2020
Internal
- Attendance numbers for social club functions - 18 October 2020
- Staff turnover - 18 October 2020
- Flexible working hours - 15 September 2020
- Direct working hours - 15 September 2020
- Number of applicants for employment - 15 September 2020
- Applicants hired - 15 September 2020
- Square Feet of Selling Space - 16 August 2020
- Employee turnover - 16 August 2020
- Website Success Rate - 17 July 2020
- KPIs by Balanced Scorecard dimension - 1 June 2020
Inventory
- KPIs by Business Process - 1 June 2020
Learning&Growth
- KPIs by Balanced Scorecard dimension - 1 June 2020
Logistics and distribution
- KPIs by industry - 1 June 2020
Manufacturing
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Product-level costs - 18 October 2020
- Quality Assurance failure time - 18 September 2020
- Number of defect goods on installation - 28 August 2020
- KPIs by industry - 1 June 2020
Marketing
- Complaints not resolved on first call - 23 September 2020
- Key customer satisfaction - 23 September 2020
- Abandon rate—caller gives up - 21 September 2020
- Calls answered first time - 21 September 2020
- Waiting time - 21 September 2020
- Complaints not resolved within target time - 21 September 2020
- Customer satisfaction of top 10% of customers - 19 September 2020
- Number of customer referrals - 28 August 2020
- Customer loyalty index - 18 August 2020
- Return on Marketing Investment (ROMI) - 16 August 2020
- Number of backlinks - 16 August 2020
- Brand image - 26 July 2020
- Website Success Rate - 17 July 2020
- Number of unique pages - 14 July 2020
- KPIs by Business Process - 1 June 2020
Media
- KPIs by industry - 1 June 2020
Motor industry
- KPIs by industry - 1 June 2020
Packaging
- KPIs by industry - 1 June 2020
Pharmaceuticals
- KPIs by industry - 1 June 2020
Procurement
- KPIs by Business Process - 1 June 2020
Production
- Unit level costs - 18 October 2020
- Batch-level costs - 18 October 2020
- Product-level costs - 18 October 2020
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
- Late projects by manager - 28 September 2020
- Number of variations to contract - 28 September 2020
- Quality problems - 19 September 2020
- Service expenses - 19 September 2020
- Quality Service Guarantees issued (refund for poor service) - 18 September 2020
- Cost of quality correction - 18 August 2020
- KPIs by Business Process - 1 June 2020
Railways
- KPIs by industry - 1 June 2020
Research & Development
- KPIs by Business Process - 1 June 2020
Retail
- Square Feet of Selling Space - 16 August 2020
- KPIs by industry - 1 June 2020
Sales
- Attendance numbers for social club functions - 18 October 2020
- Time elapsed since repeat business with category A customers (top 20% or top 10% customers) - 21 September 2020
- Orders canceled - 19 September 2020
- Conversion rate of proposals - 19 September 2020
- Order frequency - 16 September 2020
- Order entry error rate - 4 September 2020
- Visits to top customers - 4 September 2020
- Returns - 4 September 2020
- Number of contacts with customer during project and post-project wrap-up. - 4 September 2020
- Rate of client relationships producing significant net profit - 4 September 2020
- Number of proactive visits to top 10% of customers - 4 September 2020
- Market share - 28 August 2020
- Direct communications - 28 August 2020
- Sales taken up by top customers - 28 August 2020
- Customers lost - 18 August 2020
- Customer acquisition rate - 18 August 2020
- Square Feet of Selling Space - 16 August 2020
- Average time to resolve complaints - 26 July 2020
- Stock outs - 26 July 2020
- Average customer size by category - 26 July 2020
- Sales team response time - 26 July 2020
- Tender success rate - 17 July 2020
- Actual delivery date versus promised date - 14 July 2020
- Customers with key attributes - 10 July 2020
- Top customer revenue - 10 July 2020
- Revenue - 10 July 2020
- KPIs by Business Process - 1 June 2020
Service
- Projects within budget - 1 October 2020
- Client projects on time - 1 October 2020
Shipping
- KPIs by industry - 1 June 2020
Telecommunications
- KPIs by industry - 1 June 2020
Transport
- Order shipment in full on time - 18 September 2020
- KPIs by Business Process - 1 June 2020
