Tag Archives: employee

Number of internal promotions

Definition:
Number of promotions that have been grant to current employees. This figure can be important in the employee development policy.

Calculation:
(Number of promoted employess for open job positions / total filled job positions) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Skilled and experienced workforce

Average employee years of service with company

Definition:
The average number of years employees are working for the organization.

Calculation:
Total number of years in service / total number of employees

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Desirable place to work

Length of service of staff who have left

Definition:
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.

Calculation:
Average employment duration of leaving employees

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee satisfaction

Definition:
The extent to which employees are satisfied of not. This can be measured by a survey, for example, on several scales and in several ways.

Calculation:
Average score of the employee satisfaction.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Empowerment index

Definition:
Percentage of staff and managers who say in surveys that they are empowered. Empowerd means authority or power given to someone to do something.

Calculation:
(Empowered employees / total number of employees) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee turnover

Definition:
Extent to which employees leave the organization. Employee turnover indicates the level of satisfaction and motivation and the market position of the organization.

Calculation:
Number of employees that left the organization / Total number of employees

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders; Rentention of employees