Tag Archives: HR

Flexible working hours

Definition:
Percentage of staff working flexible hours: not within a fixed time frame.

Calculation:
(Staff with flexible hours / total number of staff) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Direct working hours

Definition:
The percentage of working hours that have been spend on labour. Mind that the cause can be a dimension, and that the causes can be captured in separate KPI's.

Calculation:
(Number of working hours that have been spend on direct labour / Number of potential workin hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders