Tag Archives: HR

Number of in-house training courses

Definition:
Percentage of courses that have been given inside the organization. This can be the own academy of the organization or an external training institute that gives inhouse trainings.

Calculation:
(Number of in house training courses / total training courses) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce, cost effectiveness

Number of internal promotions

Definition:
Number of promotions that have been grant to current employees. This figure can be important in the employee development policy.

Calculation:
(Number of promoted employess for open job positions / total filled job positions) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Skilled and experienced workforce

Number of training hours

Definition:
Number of hours that employees have spend to educative activities: training and courses.

Calculation:
(Training hours / total number of hours) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce; customer satisfaction

Managers who have had performance management training

Definition:
Percentage of managers who had courses about performance management. Relevant if the organization is planning to implement or is using performance management instruments.

Calculation:
(Managers who had courses on performance management / total number of managers) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce

Average employee years of service with company

Definition:
The average number of years employees are working for the organization.

Calculation:
Total number of years in service / total number of employees

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Desirable place to work

Investment in new product support and training

Definition:
Amount of money that has been invested to increase the quality of product support.

Calculation:
Sum of investment in product support

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Skilled and experienced workforce

Number of recognition events to staff

Definition:
The frequency of recognition to staff: awards, financial bonuses for a specific tast, etc.

Calculation:
Amount of recognition events

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Length of service of staff who have left

Definition:
Average time for employees to work at the organization before they leave for a certain (or predefined) reason.

Calculation:
Average employment duration of leaving employees

This KPI is measured as: Time (e.g. Years, Minutes)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Employee satisfaction

Definition:
The extent to which employees are satisfied of not. This can be measured by a survey, for example, on several scales and in several ways.

Calculation:
Average score of the employee satisfaction.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Empowerment index

Definition:
Percentage of staff and managers who say in surveys that they are empowered. Empowerd means authority or power given to someone to do something.

Calculation:
(Empowered employees / total number of employees) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders