Tag Archives: production

Number of defect goods on installation

Definition:
Number of goods that are defect on arrival at the place where they have to be installed, including the problems that occur within the first 90 days of operation.

Calculation:
Sum of the number of defect goods

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Lower Is Better

Strategic objective:
More reliable products