Tag Archives: referral

Number of potential recruits that come from employee referrals

Definition:
number of potential employees that have been guided to an application by a current employee. This can be a measure of happy employees and the quality of recruits can be higher.

Calculation:
Sum of the potential employees from employee referrals.

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Number of customer referrals

Definition:
Number of potential (customers) that have been referred to the organization by a certain predefined third party, e.g. clients or suppliers.

Calculation:
Sum of referrals

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Higher Is Better

Strategic objective:
Increase profitability