Tag Archives: SMART

Make your KPIs SMART!

To use a KPI, it has to be clear what the KPI exactly tells you and which process one has to steer on to reach the target (norm). That is why you have to remember the following rule while you are defining a KPI: keep your KPI SMART! SMART is an abbreviation for the five conditions of good KPI’s:

Common pitfalls in measuring with KPIs

The tendency among organizations to continually add new performance metrics without retiring old ones is ultimately self-defeating. How many metrics should you have, how often should the data be refreshed, and how can you avoid conflicting metrics?

“How to Create Effective Metrics” of Performance Dashboards: Measuring, Monitoring, and Managing Your Business (0-471-72417-3, October 2005)

During the selection of a set of KPI’s, remember the following golden rules to avoid the most common pitfalls: