Tag Archives: time
Complaints not resolved within target time
Definition:
Total number of complaints that has not been solved within the targeted time.
Calculation:
Sum of unsolved complaints within given target time
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Total number of complaints that has not been solved within the targeted time.
Calculation:
Sum of unsolved complaints within given target time
This KPI is measured as: Number (amount Of Units, Rating, Etc)
Interpretation of results: Lower Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace
Average time to resolve complaints
Definition:
The average time a client has to wait for help, an answer or a solution to it's complaint, question or problem.
Calculation:
Total time for solving issues / number of issues
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Lower Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace, customer satisfaction
The average time a client has to wait for help, an answer or a solution to it's complaint, question or problem.
Calculation:
Total time for solving issues / number of issues
This KPI is measured as: Time (e.g. Years, Minutes)
Interpretation of results: Lower Is Better
Strategic objective:
Retention of customers/minimize negative comment in the marketplace, customer satisfaction
Stock outs
Definition:
Out of stocks compared to total sales.
Calculation:
Out of stocks / total numer of sales
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Efficient operations, customer satisfaction
Out of stocks compared to total sales.
Calculation:
Out of stocks / total numer of sales
This KPI is measured as: Percentage (%)
Interpretation of results: Lower Is Better
Strategic objective:
Efficient operations, customer satisfaction