Tag Archives: timeliness

Client projects on time

Definition:
Percentage of actual client projects on schedule (compared to inital planning). This can be measured for closed projects, but also for running projects. In that case the indicator predicts claims, for example.

Calculation:
(Projects on schedule / total running projects) x 100

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Retention of customers/minimize negative comment in the marketplace

Order shipment in full on time

Definition:
Percentage of orders shipped, which are complete and on time (delivery in full on time), compared tot total orders shipped.

Calculation:
(Orders shipped complete on time / total orders shipped) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Efficient operations