Tag Archives: turnover

Staff turnover

Definition:
Turnover of staff, depending on the predefined type of turnover: resignations, end of contract, temporary staff, terminations, etc.

Calculation:
Sum of turnover per type

This KPI is measured as: Number (amount Of Units, Rating, Etc)

Interpretation of results: Depends On The Goals

Strategic objective:
Happy employees make happy customers, which make happy shareholders

Market share

Definition:
Proportion of business in a given market; part of turnover of the company compared to the turnover in the whole market.

Calculation:
(Turnover of the company within a specific market / Total turnover within that market) * 100%

This KPI is measured as: Percentage (%)

Interpretation of results: Higher Is Better

Strategic objective:
Increase profitability

Employee turnover

Definition:
Extent to which employees leave the organization. Employee turnover indicates the level of satisfaction and motivation and the market position of the organization.

Calculation:
Number of employees that left the organization / Total number of employees

This KPI is measured as: Percentage (%)

Interpretation of results: Lower Is Better

Strategic objective:
Happy employees make happy customers, which make happy shareholders; Rentention of employees